EliteVAD’s support and maintenance services are designed to give business partners the opportunity to offer a broad portfolio of support across product lines, without the need to invest heavily in their own support department.
EliteVAD’s support and maintenance provides a 24/7/365 service to customers covering technical support, network & security maintenance, software support, hardware support and preventive maintenance services. We deliver up to Level 2 support utilizing vendor accredited engineers.
As a result, your customers are provided with flexible and proactive call handling and fault reporting, including a helpdesk and web portal. The flexibility of these support solutions provide partners with resilient services which ensure ongoing effectiveness of solutions deployments, while facilitating knowledge transfer with your in-house personnel